Dewa19 Terms & Conditions — Malaysia Betting Platform Terms of Use
This document sets out the terms and conditions governing use of the dewa19 platform. Please read it carefully before registering or using any of our services. By creating an account, you agree to be bound by all provisions below.
If you have any questions about these terms, please contact our support team via FAQ page.
Acceptance of Terms and Account Creation
Acceptance of these terms
By accessing, registering for, or using any part of the dewa19 platform (including the website, mobile app, and related services), you confirm that you have read, understood, and agree to be fully bound by these Terms & Conditions. If you do not agree with any provision herein, you are not permitted to use this platform.
These terms constitute a legally binding agreement between you as the user and dewa19 as the platform operator. Continued use of the platform following any amendments to the terms shall be deemed acceptance of the updated terms.
Account creation and security terms
To use dewa19's services, you are required to register an account with accurate, complete, and up-to-date information. You must be at least 18 years of age, or the applicable legal age in your jurisdiction, to use this platform.
- Each user is only permitted to hold one account. Holding multiple accounts may result in the suspension or closure of all associated accounts.
- You are solely responsible for keeping your password and account login details confidential.
- Any activity carried out through your account is considered to have been performed by you, unless you promptly report unauthorised access to the support team.
- Dewa19 reserves the right to request identity verification (KYC process) at any time to confirm a user's account information.
User Responsibilities and Platform Usage Rules
Expected conduct from users
All dewa19 users are required to use the platform in a lawful, ethical manner and in full compliance with all applicable laws. The following actions are strictly prohibited:
- Using the platform for any unlawful purpose, including money laundering or fraud.
- Attempting to hack, infiltrate, or disrupt the operation of the platform or its technical infrastructure.
- Sharing your account with others or allowing third parties to access your account.
- Using automated software, bots, or scripts to access or interact with the platform without prior written authorisation.
- Spreading false, misleading, or defamatory information about dewa19 or its users.
Jurisdiction and age restrictions
The dewa19 platform is intended for adult users located in jurisdictions where online gambling is permitted. Users are responsible for ensuring that their use of this platform is lawful in their location. dewa19 reserves the right to restrict access to users from certain jurisdictions at our discretion or as required by law.
Payment Information, MYR Transactions & Account Policy
Deposits, withdrawals, and transactions in MYR
All transactions on the dewa19 platform are processed in Malaysian Ringgit (RM). Users are responsible for ensuring that deposits are made using valid payment methods and from accounts registered in their own name. dewa19 does not accept payments from third parties.
- Successful deposits are credited to your game account instantly or within a set timeframe, depending on the payment method used.
- Withdrawal requests are subject to full identity verification and the absence of any transactions currently under investigation.
- Dewa19 reserves the right to suspend or decline any transaction suspected of involving fraud, money laundering, or a breach of these terms.
- Minimum and maximum limits for deposits and withdrawals apply and are subject to change without prior notice. Check the current display in your account for the latest limit information.
Any disputes relating to a transaction must be reported to the support team within 30 days of the transaction date.
Account suspension and closure
Dewa19 reserves the right to suspend or close a user's account at any time and without prior notice where there is evidence or reasonable suspicion of:
- Breach of any provision of these Terms & Conditions.
- Fraud, collusion, money laundering, or any other unlawful activity.
- Attempting to manipulate the system, games, or payment processes.
- Holding multiple accounts or using false identities.
Where an account is closed due to a breach, the account balance may be frozen pending the outcome of an investigation. dewa19 will communicate the final decision within a reasonable timeframe.
Limitation of Liability, Intellectual Property & Third-Party Links
Disclaimer and limitation of liability
The dewa19 platform is provided on an "as-is" basis. While we strive to ensure the platform is available and accurate at all times, we make no guarantee that it will be free from interruptions, technical errors, or system failures.
To the fullest extent permitted by applicable law, dewa19 shall not be liable for any direct, indirect, consequential, or special losses arising from the use of or inability to use the platform, including but not limited to loss of funds, business interruption, or loss of data.
Intellectual property ownership
All content on the dewa19 platform — including brand names, logos, interface designs, text, images, software, and databases — is the exclusive property of dewa19 or our licensors and is protected by applicable intellectual property laws.
Users may not copy, redistribute, sell, or modify any platform content without prior written permission from dewa19.
Third-party links and services
The dewa19 platform may contain references to or integrations with third-party services such as payment providers, game suppliers, and verification systems. dewa19 is not responsible for the privacy policies, reliability, or content of such third parties.
Users are advised to separately review the terms and privacy policies of any relevant third-party services before using them.
Changes to Terms and Governing Law
Right to amend these terms
Dewa19 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon being posted on the platform.
We will endeavour to notify users of significant changes via in-platform notifications or their registered email. It remains the user's responsibility to review and understand the latest terms. Continued use of the platform after any amendments constitutes acceptance of the updated terms.
Governing law and dispute resolution
These Terms & Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with the use of the dewa19 platform shall first be resolved through negotiation between the user and dewa19 management.
If negotiation fails to resolve the dispute within 30 days, both parties agree to refer the matter to resolution via arbitration or appropriate legal proceedings under the relevant jurisdiction.
For any enquiries regarding these terms, contact our team at [email protected] or via FAQ page.
Ready to join dewa19?
By registering, you confirm that you have read and agreed to these Terms & Conditions.