Dewa19 Privacy Policy — Personal Data Protection for Malaysian Users
This Privacy Policy details how dewa19 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read this document carefully to understand your privacy rights.
If you have any questions about this policy, please contact us via FAQ page or email [email protected].
What information do we collect from users?
Account and identity information
At registration, dewa19 collects the personal information you provide directly, including your full name, email address, phone number, date of birth, and identity verification details required for the KYC process. This information is necessary to ensure account security and meet legal requirements.
Device, browser, and usage information
We automatically collect certain technical information when you use the platform, including:
- IP address and approximate geographic location based on IP
- Device type, operating system, and browser version used
- Pages visited, time of visit, and interaction patterns within the platform
- Error logs and technical diagnostic data for platform maintenance purposes
MYR payment and transaction information
To process deposits and withdrawals in MYR (RM), we collect information related to your payment method, such as your bank account holder name, account number (partially masked), and transaction records. We do not store credit or debit card details directly — payment processing is handled by third-party payment providers that comply with industry security standards.
How is your data stored and is it shared?
Data storage and security
All dewa19 user data is stored on servers protected with SSL encryption and additional security layers. We enforce strict access controls to ensure that only authorised personnel can access user data, and only for legitimate purposes within the scope of their role.
Data is retained for as long as your account remains active or as required to meet our legal obligations. Once an account is closed, data is kept for the period prescribed by applicable law before being securely deleted.
Sharing information with third parties
Dewa19 does not sell, rent, or share users' personal information with third parties for marketing purposes without your consent. We only share data in the following limited circumstances:
- Service providers: Payment providers, game providers, and technical service providers required for platform operations, subject to strict confidentiality agreements.
- Legal requirements: Where required by law, court order, or direction from a competent authority.
- Security protection: To prevent fraud, money laundering, or other serious security threats to the platform or its users.
Your rights as a user over your personal data
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our support team and will be processed within a reasonable timeframe.
If any information we hold is inaccurate or out of date, you may submit a correction request through your account settings or by contacting our customer support team.
You may request the deletion of your personal data under certain circumstances. Such requests are subject to legal record-retention obligations that may prevent immediate deletion.
How to submit a privacy rights request
To submit any request relating to your privacy rights — whether for access, correction, or deletion — please contact the dewa19 support team by emailing [email protected], stating the type of request and your account details. We will respond within 14 business days. You may also refer to the our FAQ page for a step-by-step guide.
Policy updates and how to contact us
Privacy Policy Update
Dewa19 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any amendments will be posted on this page with a clear update date.
We will notify users of significant changes via in-platform notifications or their registered email. Continued use of the dewa19 platform after any policy update constitutes acceptance of the revised terms. We encourage users to review this page periodically to stay informed about how we manage their data.
Contact us about your privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how dewa19 handles your personal data, we welcome your feedback:
- Email: [email protected]
- Live chat: Available in-platform after login, 24 hours a day
- FAQ: Visit our FAQ page for quick answers to common questions
Your privacy is protected — join dewa19 with confidence
Our platform is designed to provide a safe and secure gaming experience for users in Malaysia.